Critical conversations for dummies /
A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
c2013.
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| Subjects: | |
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| Summary: | A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more. |
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| Item Description: | Includes index. |
| Physical Description: | xviii, 314 p. : ill. ; 24 cm. |
| ISBN: | 1118490312 (pbk.) 9781118490310 (pbk.) |