Critical conversations for dummies /
A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more.
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| Autor principal: | |
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| Format: | Llibre |
| Idioma: | English |
| Publicat: |
Hoboken, N.J. :
John Wiley & Sons,
c2013.
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Taula de continguts:
- Introduction
- The anatomy of a critical conversation
- Making sense of how you communicate
- Getting down to specifics: creating a critical conversation
- Putting it all into practice
- The part of tens.