DiFillippo, S. (2013). It's all about the guest: Exceeding expectations in business and in life, the Davio's way. Lyons Press.
Citação do estilo Chicago (17ª ed.)DiFillippo, Steve. It's All About the Guest: Exceeding Expectations in Business and in Life, the Davio's Way. Guilford, Connecticut: Lyons Press, 2013.
Citação MLA (8ª ed.)DiFillippo, Steve. It's All About the Guest: Exceeding Expectations in Business and in Life, the Davio's Way. Lyons Press, 2013.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.