Customer service intelligence : perspectives for human resources and training /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford Burlington, MA
Butterworth-Heinemann
2008.
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| Physical Description: | xx, 187 pages illustrations 25 cm. |
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| ISBN: | 075068190X (pbk) 9780750681902 (pbk) |