Award-winning customer service : 101 ways to guarantee great performance /

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Bibliographic Details
Main Author: Evenson, Renee, 1951- (Author)
Format: Book
Language:English
Published: New York AMACOM c2007.
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Description
Physical Description:xvii, 232 pages; 23 cm.
ISBN:0814474543 (pbk)
9780814474549 (pbk)