Cita APA (7a ed.)

Lankes, R. D. (2008). Virtual reference service: From competencies to assessment. Neal-Schuman Publishers.

Cita Chicago Style (17a ed.)

Lankes, R. David. Virtual Reference Service: From Competencies to Assessment. New York: Neal-Schuman Publishers, 2008.

Cita MLA (8a ed.)

Lankes, R. David. Virtual Reference Service: From Competencies to Assessment. Neal-Schuman Publishers, 2008.