Virtual reference service : from competencies to assessment /

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Bibliographic Details
Other Authors:	Lankes, R. David
Format:	Book
Language:	English
Published:	New York Neal-Schuman Publishers 2008.
Series:	The Reference Desk Series
Subjects:	Electronic reference services (Libraries) Reference services (Libraries) > Information technology. Electronic reference services (Libraries) > Study and teaching. Reference librarians > Effect of technological innovations on. Electronic reference services (Libraries) > United States > Case studies.
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