What's the secret? : to providing a world-class customer experience /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J.
John Wiley & Sons
c2008.
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| Subjects: | |
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| Physical Description: | xvi, 320 pages: illustrations; 24 cm. |
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| ISBN: | 9780470196120 (hc) 0470196122 (hc) |