Page, S. (2010). The power of business-process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability. McGraw-Hill.
Chicago Style (17th ed.) CitationPage, Susan. The Power of Business-process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. New York: McGraw-Hill, 2010.
MLA (8th ed.) CitationPage, Susan. The Power of Business-process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability. McGraw-Hill, 2010.
Warning: These citations may not always be 100% accurate.