APA (7th ed.) Citation

Hernon, P., & Dugan, R. E. (2002). An action plan for outcomes assessment in your library. American Library Association.

Chicago Style (17th ed.) Citation

Hernon, Peter, and Robert E. Dugan. An Action Plan for Outcomes Assessment in Your Library. Chicago: American Library Association, 2002.

MLA (8th ed.) Citation

Hernon, Peter, and Robert E. Dugan. An Action Plan for Outcomes Assessment in Your Library. American Library Association, 2002.