Listen and win communicate for a competitive edge /
In this training program you will learn the basics of listening, how to tailor your listening skills to various situations, how to give and get good feedback and why it's important, how to identify "communication noise" and get rid of it, why taking notes helps you become a better lis...
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| Main Authors: | , |
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| Other Authors: | , |
| Format: | Kit Reference Material |
| Language: | English |
| Published: |
Chicago, Ill.
Jack Wilson and Associates
[199-]
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| Subjects: | |
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| Summary: | In this training program you will learn the basics of listening, how to tailor your listening skills to various situations, how to give and get good feedback and why it's important, how to identify "communication noise" and get rid of it, why taking notes helps you become a better listener, how to ask the proper questions and be able to listen and remember the answers, what is important in what a speaker is saying, how to listen to learn, decide and enable. This program comes complete with a video, audio CD and copy of the book effective listening skills by Dennis M. Kratz and Abby Robinson Kratz, which is part of the Business Skills Express Series published by the McGraw-Hill Companies. |
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| Item Description: | Title from title container |
| Physical Description: | 1 CD-ROM, 1 videocassette (30 min.), 1 sound cassette, 1 book in container 30 x 25 x 5 cm. |
| Format: | Format : VHS/PAL System requirements : CD-ROM drive, Videocassette player, Audiocassette player. |
| Production Credits: | Editor, Neal Oswald ; camera and lighting, George Peebles. |
| ISBN: | 0786301228 (book) X070000000001 (kit) |