Gryna, F. M., & Juran, J. M. (2001). Quality planning and analysis: From product development through use (4th ed.). McGraw-Hill.
Cita Chicago Style (17a ed.)Gryna, Frank M., y Joseph M. Juran. Quality Planning and Analysis: From Product Development Through Use. 4th ed. Boston: McGraw-Hill, 2001.
Cita MLA (8a ed.)Gryna, Frank M., y Joseph M. Juran. Quality Planning and Analysis: From Product Development Through Use. 4th ed. McGraw-Hill, 2001.
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