CRM at the speed of light : capturing and keeping customers in Internet real time /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill/Osborne Media
c2002.
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| Edition: | 2nd. ed. |
| Subjects: | |
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| Physical Description: | xvi, 480 pages illustrations 24 cm. |
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| ISBN: | 0072224169 |