APA (7th ed.) Citation

Sherman, H. D., & Zhu, J. Service productivity management: Improving service performance using data envelopment analysis (DEA).

Chicago Style (17th ed.) Citation

Sherman, H. David, and Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA).

MLA (8th ed.) Citation

Sherman, H. David, and Joe Zhu. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA).

Warning: These citations may not always be 100% accurate.