Sharing hidden know-how : how managers solve thorny problems with the knowledge jam /
"One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge cap...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco, CA
Jossey-Bass
2011.
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| Edition: | 1st ed. |
| Series: | J-b us non-franchise leadership ;
387 |
| Subjects: | |
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| Summary: | "One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders"--Provided by publisher. |
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| Item Description: | Gift from Koperasi UniMAP Perlis |
| Physical Description: | xxiii, 248 pages illustrations 24 cm. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780470876817 0470876816 |