APA (7th ed.) Citation

Rappaport, S. D. (2011). Listen first!: Turning social media conversations into business advantage. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Rappaport, Stephen D. Listen First!: Turning Social Media Conversations into Business Advantage. Hoboken, N.J: John Wiley & Sons, 2011.

MLA (8th ed.) Citation

Rappaport, Stephen D. Listen First!: Turning Social Media Conversations into Business Advantage. John Wiley & Sons, 2011.