| Item Description: | Gift from Prof. Dr. Harshita Aini Haroon, Pembangunan Korporat Dan Pengurusan Kualiti (PUSPEK) |
|---|---|
| Physical Description: | xiii, 454 pages illustrations 25 cm |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 047197496X 9780471974963 |