Quality : a critical introduction /

Exploring the basics of management theory and the work of the quality gurus, who have formed the foundation of current practice, this new edition builds upon the previous editions' unique critical perspective of quality. A number of key management practices are considered including the new ISO9...

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Bibliographic Details
Main Author:	Beckford, John, 1958- (Author)
Format:	Book
Language:	English
Published:	London ; New York Routledge, Taylor & Francis Group 2017.
Edition:	Fourth edition.
Subjects:	Total quality management > Case studies. > Case studies. Service industries > Management > Case studies. Manufacturing industries > Management > Case studies.
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