APA (7th ed.) Citation

Wellington, P. (1995). Kaizen strategies for customer care: How to create a powerful customer-care program- and make it work. Financial Times/Prentice Hall.

Chicago Style (17th ed.) Citation

Wellington, Patricia. Kaizen Strategies for Customer Care: How to Create a Powerful Customer-care Program- and Make It Work. London: Financial Times/Prentice Hall, 1995.

MLA (8th ed.) Citation

Wellington, Patricia. Kaizen Strategies for Customer Care: How to Create a Powerful Customer-care Program- and Make It Work. Financial Times/Prentice Hall, 1995.