Kaizen strategies for customer care : how to create a powerful customer-care program- and make it work /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Financial Times/Prentice Hall
1995
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| Physical Description: | xiii, 239 pages : illustrations ; c24 cm. |
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| ISBN: | 027361472X |