Kaizen strategies for customer care : how to create a powerful customer-care program- and make it work /

Kaizen strategies for customer care : how to create a powerful customer-care program- and make it work /

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Bibliographic Details
Main Author: Wellington, Patricia (Author)
Format: Book
Language:English
Published: London Financial Times/Prentice Hall 1995
Subjects:
Customer services
Customer services > Management
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