Caroselli, M. (1996). Quality games for trainers: 101 playful lessons in quality and continuous improvement. McGraw-Hill.
Citação norma ChicagoCaroselli, Marlene. Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement. New York: McGraw-Hill, 1996.
Citação norma MLACaroselli, Marlene. Quality Games for Trainers: 101 Playful Lessons in Quality and Continuous Improvement. McGraw-Hill, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.