Remote service technology perception and its impact on customer-provider relationships : An empirical exploratory study in a b-to-b-setting /
Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develop...
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| Format: | eBook |
| Language: | English |
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Wiesbaden :
Gabler Verlag
2012.
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| Online Access: | Click here to view the full text content |
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