APA (7th ed.) Citation

Rajola, F. (2013). Customer relationship management in the financial industry: Organizational processes and technology innovation (2nd ed. 2013.). Springer Berlin Heidelberg.

Chicago Style (17th ed.) Citation

Rajola, Federico. Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation. 2nd ed. 2013. Berlin, Heidelberg: Springer Berlin Heidelberg, 2013.

MLA (8th ed.) Citation

Rajola, Federico. Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation. 2nd ed. 2013. Springer Berlin Heidelberg, 2013.