APA (7th ed.) Citation

Nash, S. A., & Nash, D. (2002). Deliver outstanding customer service: Gain and retain customers and stay ahead of the competition. How To Books.

Chicago Style (17th ed.) Citation

Nash, Susan Antoinette, and Derek Nash. Deliver Outstanding Customer Service: Gain and Retain Customers and Stay Ahead of the Competition. Oxford: How To Books, 2002.

MLA (8th ed.) Citation

Nash, Susan Antoinette, and Derek Nash. Deliver Outstanding Customer Service: Gain and Retain Customers and Stay Ahead of the Competition. How To Books, 2002.