Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /

Antzeko izenburuak

• Analysis of customer satisfaction data /
  nork: Allen, Derek R.
  Argitaratua: (2000)
• Analysis of customer satisfaction data /
  nork: Allen, Derek R.
  Argitaratua: (2000)
• Measuring customer satisfaction : survey design, use, and statistical analysis methods /
  nork: Hyes, Bob E.
  Argitaratua: (1998)
• Measuring customer satisfaction : survey design, use, and statistical analysis methods /
  nork: Hayes, Bob E. 1963-
• Customer satisfaction evaluation methods for measuring and implementing service quality
  nork: Grigoroudis, Evangelos
  Argitaratua: (2010)