Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Misconsin
ASQC Quality Press
2000.
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| Physical Description: | xvii, 243 pages: illustrations; 24 cm. |
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| ISBN: | 0873894537 |