APA (7th ed.) Citation

Van Bon, J. (2002). The guide to IT service management. Addison-Wesley.

Chicago Style (17th ed.) Citation

Van Bon, Jan. The Guide to IT Service Management. London: Addison-Wesley, 2002.

MLA (8th ed.) Citation

Van Bon, Jan. The Guide to IT Service Management. Addison-Wesley, 2002.