APA (7th ed.) Citation

Denham, J., & Mohd Rizal Saidin. (2003). Mengendali aduan pelanggan: Mengubah cabaran kepada peluang. Prentice Hall.

Chicago Style (17th ed.) Citation

Denham, Jennifer, and Mohd Rizal Saidin. Mengendali Aduan Pelanggan: Mengubah Cabaran Kepada Peluang. London: Prentice Hall, 2003.

MLA (8th ed.) Citation

Denham, Jennifer, and Mohd Rizal Saidin. Mengendali Aduan Pelanggan: Mengubah Cabaran Kepada Peluang. Prentice Hall, 2003.

Warning: These citations may not always be 100% accurate.