Mengendali aduan pelanggan : mengubah cabaran kepada peluang /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | Malay |
| Published: |
London
Prentice Hall
2003
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| Physical Description: | ix, 250 pages: illustrations; 21 cm. |
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| ISBN: | 9832473845 |