The influence of service quality, trust and reputation on customer satisfaction : evidence from public hospitals in Jordan /
This masters' thesis sought to assess and analyse customer satisfaction with service quality (Tangible, Reliability, Responsiveness, Assurance and Empathy), Trust and Reputation in the public hospitals in Jordan. Specifically, it examined the determinants of satisfaction and the effects of cust...
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| Format: | Thesis Book |
| Language: | English |
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Perlis, Malaysia
School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis
2014
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| Online Access: | Click here to view full text content |
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