APA (7th ed.) Citation

Brown, S. A. (1997). Breakthrough customer service: Best practices of leaders in customer support. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Brown, Stanley A. Breakthrough Customer Service: Best Practices of Leaders in Customer Support. Toronto: John Wiley & Sons, 1997.

MLA (8th ed.) Citation

Brown, Stanley A. Breakthrough Customer Service: Best Practices of Leaders in Customer Support. John Wiley & Sons, 1997.