APA (7th ed.) Citation

Brown, S. A. (1999). Strategic customer care: An evolutionary approach to increasing customer value and profitability. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Brown, Stanley A. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. Toronto: John Wiley & Sons, 1999.

MLA (8th ed.) Citation

Brown, Stanley A. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. John Wiley & Sons, 1999.

Warning: These citations may not always be 100% accurate.