Strategic customer care : an evolutionary approach to increasing customer value and profitability/
Saved in:
Main Author: | Brown, Stanley A. (Author) |
---|---|
Format: | Book |
Language: | English |
Published: |
Toronto
John Wiley & Sons
1999
|
Subjects: | |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Marketing, sales and customer services : understanding the theory and practice of selling through services /
by: Watkins, Charley
Published: (1999) -
Customer value creation behavior /
by: Yi, Youjae
Published: (2014) -
When customers think we don't care : ending actions that self-destruct companies, customer service and jobs /
by: Buchanan, Richard W.
Published: (2008) -
Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay /
by: Roman, Ernan
Published: (2011) -
Marketing, sales and customer services : understanding the theory and practice of selling through services /
by: Watkins, Charley
Published: (1999)