Price, B., & Jaffe, D. (2008). The best service is no service: How to liberate your customers from customer service, keep them happy, and control costs. Jossey-Bass.
Chicago Style (17th ed.) CitationPrice, Bill, and David Jaffe. The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. San Francisco: Jossey-Bass, 2008.
MLA (8th ed.) CitationPrice, Bill, and David Jaffe. The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Jossey-Bass, 2008.
Warning: These citations may not always be 100% accurate.