The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco
Jossey-Bass
2008.
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| Physical Description: | xvii, 312 pages illustrations 24 cm. |
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| ISBN: | 0470189088 (hc) 9780470189085 (hc) |