APA (7th ed.) Citation

Hernon, P., & Altman, E. (2010). Assessing service quality: Satisfying the expectations of library customers (2nd ed.). American Library Association.

Chicago Style (17th ed.) Citation

Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. 2nd ed. Chicago: American Library Association, 2010.

MLA (8th ed.) Citation

Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. 2nd ed. American Library Association, 2010.