Peel, J. (2002). CRM: Redefining customer relationship management. Digital Press/Elsevier Science.
Citación estilo ChicagoPeel, Jeffrey. CRM: Redefining Customer Relationship Management. Boston: Digital Press/Elsevier Science, 2002.
Cita MLAPeel, Jeffrey. CRM: Redefining Customer Relationship Management. Digital Press/Elsevier Science, 2002.
Warning: These citations may not always be 100% accurate.