Citação norma APA

Milligan, A., & Smith, S. (2002). Uncommon practice: People who deliver a great brand experience. Financial Times/Prentice Hall.

Citação norma Chicago

Milligan, Andy, and Shaun Smith. Uncommon Practice: People Who Deliver a Great Brand Experience. Harlow: Financial Times/Prentice Hall, 2002.

Citação norma MLA

Milligan, Andy, and Shaun Smith. Uncommon Practice: People Who Deliver a Great Brand Experience. Financial Times/Prentice Hall, 2002.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.