Milligan, A., & Smith, S. (2002). Uncommon practice: People who deliver a great brand experience. Financial Times/Prentice Hall.
Цитирование в стиле Чикаго (17-е изд.)Milligan, Andy, и Shaun Smith. Uncommon Practice: People Who Deliver a Great Brand Experience. Harlow: Financial Times/Prentice Hall, 2002.
Цитирование MLA (8-е изд.)Milligan, Andy, и Shaun Smith. Uncommon Practice: People Who Deliver a Great Brand Experience. Financial Times/Prentice Hall, 2002.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.