APA (7. basım) Alıntı

Bergeron, B. (2002). Essentials of CRM: A guide to customer relationship management. John Wiley & Sons.

Chicago Style (17. basım) Atıf

Bergeron, Bryan. Essentials of CRM: A Guide to Customer Relationship Management. New York: John Wiley & Sons, 2002.

MLA (8th ed.) Atıf

Bergeron, Bryan. Essentials of CRM: A Guide to Customer Relationship Management. John Wiley & Sons, 2002.