APA (7th ed.) Citation

Blumberg, D. F. (2003). Managing high-tech services using a CRM strategy. St. Lucie Press.

Chicago Style (17th ed.) Citation

Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. Boca Raton, FL: St. Lucie Press, 2003.

MLA (8th ed.) Citation

Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. St. Lucie Press, 2003.