Blumberg, D. F. (2003). Managing high-tech services using a CRM strategy. St. Lucie Press.
Style de citation Chicago (17e éd.)Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. Boca Raton, FL: St. Lucie Press, 2003.
Style de citation MLA (8e éd.)Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. St. Lucie Press, 2003.
Attention : ces citations peuvent ne pas être correctes à 100%.