Citazione APA

Blumberg, D. F. (2003). Managing high-tech services using a CRM strategy. St. Lucie Press.

Stile di citazione Chicago

Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. Boca Raton, FL: St. Lucie Press, 2003.

Citazione MLA

Blumberg, Donald F. Managing High-tech Services Using a CRM Strategy. St. Lucie Press, 2003.