Managing high-tech services using a CRM strategy /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boca Raton, FL
St. Lucie Press
©2003.
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| Subjects: | |
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| Physical Description: | xv, 357 pages: 24 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 1574443461 (alk. paper) |