Managing high-tech services using a CRM strategy /
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boca Raton, FL
St. Lucie Press
©2003.
|
| Subjects: | |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 01264cam a22003494a 4500 | ||
|---|---|---|---|
| 001 | vtls000014832 | ||
| 003 | MY-ArUMP | ||
| 005 | 20210731231254.0 | ||
| 008 | 120301s2003 flu b 001 0 eng | ||
| 010 | |a 2002-031761 | ||
| 020 | |a 1574443461 (alk. paper) | ||
| 035 | |a (OCoLC)ocm50447826 | ||
| 039 | 9 | |a 201203011028 |b SMT |c 201111251607 |d VLOAD |c 200803150510 |d VLOAD |c 200409281447 |d HAJ |y 200409281443 |z HAJ |e NSB | |
| 040 | |a DLC |c DLC |d DLC | ||
| 042 | |a pcc | ||
| 050 | 0 | 0 | |a HF5415.5 |b B658 2003 |
| 082 | 0 | 0 | |a 658.8/12 |2 21 |
| 100 | 1 | |a Blumberg, Donald F., |e author | |
| 245 | 1 | 0 | |a Managing high-tech services using a CRM strategy / |c Donald F. Blumberg. |
| 264 | 1 | |a Boca Raton, FL |b St. Lucie Press |c ©2003. | |
| 264 | 4 | |c ©2003 | |
| 300 | |a xv, 357 pages: |c 24 cm. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Strategic planning. | |
| 942 | |2 lcc |c BK-OS | ||
| 949 | |a VIRTUAITEM |d 30000 |f 1 |x 1 |6 006182 | ||
| 999 | |c 81946 |d 81946 | ||
| 952 | |0 0 |1 0 |2 lcc |4 0 |6 HD00302 M659 02000 |7 0 |9 71611 |a PTSFP |b PTSFP |c 1 |d 2021-07-31 |l 0 |o HD30.2 M659 2000 |p 006182 |r 2021-07-31 |t 1 |w 2021-07-31 |y BK-OS | ||