Managing high-tech services using a CRM strategy /

Managing high-tech services using a CRM strategy /

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Xehetasun bibliografikoak
Egile nagusia:	Blumberg, Donald F. (Egilea)
Formatua:	Liburua
Hizkuntza:	English
Argitaratua:	Boca Raton, FL St. Lucie Press ©2003.
Gaiak:	Customer services > Management. Strategic planning.
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Managing high-tech services using a CRM strategy /
nork: Blumberg, Donald F.
Argitaratua: (2003)

Managing high-tech services using a CRM strategy
nork: Blumberg, Donald F.
Argitaratua: (2003)

Managing high-tech services using a CRM strategy
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Argitaratua: (2003)

Implementing CRM : from technology to knowledge /
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Implementing CRM : from technology to knowledge /
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Building up customer loyalty in hospitality industry through CRM /
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Building up customer loyalty in hospitality industry through CRM /
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Driving customer equity : how customer lifetime value is reshaping corporate strategy /
nork: Rust, Roland T.
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The impact of CRM adoption on the sales growth of service-oriented small and medium enterprises in Malaysia /
nork: Lee, Yoong Chee
Argitaratua: (2019)

The impact of CRM adoption on the sales growth of service-oriented small and medium enterprises in Malaysia /
nork: Lee, Yoong Chee
Argitaratua: (2019)

Passionate and profitable : why customer strategies fail and ten steps to do them right /
nork: Arussy, Lior
Argitaratua: (2005)

CRM : redefining customer relationship management /
nork: Peel, Jeffrey
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CRM : redefining customer relationship management /
nork: Peel, Jeffrey
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CRM unplugged : releasing CRM's strategic value /
nork: Bligh, Philip
Argitaratua: (2004)

CRM fundamentals/
nork: Kostojohn, Scott
Argitaratua: (2011)

CRM unplugged : releasing CRM's strategic value /
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Service chain management : technology innovation for the service business /
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Successful service operations management /
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The brave new service strategy : aligning customer relationships, market strategies and business structures /
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Essentials of CRM : a guide to customer relationship management /
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CRM at the speed of light /
nork: Greenberg, Paul
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CRM in real time : empowering customer relationships /
nork: Goldenberg, Barton J.
Argitaratua: (2008)

CRM in financial services : a practical guide to making customer relationship management work /
nork: Foss, Bryan
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The CRM project management handbook : building realistic expectations and managing risk /
nork: Gentle, Michael
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Service chain management : technology innovation for the service business /
Argitaratua: (2008)

CRM automation /
nork: Goldenberg, Barton J.
Argitaratua: (2002)

CRM at the speed of light /
nork: Greenberg, Paul
Argitaratua: (2004)

Kaizen strategies for customer care : how to create a powerful customer-care program- and make it work /
nork: Wellington, Patricia
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The influence of promotion strategies toward consumer loyalty of Digi Post-Paid users /
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The influence of promotion strategies toward consumer loyalty of Digi Post-Paid users /
nork: Farn, Jia Hin
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Successful service operations management
nork: Metters, Richard
Argitaratua: (2003)

Successful service operations management
nork: Metters, Richard
Argitaratua: (2003)

Successful service operations management
Argitaratua: (2006)

Successful service operations management
Argitaratua: (2006)

Successful service operations management /
Argitaratua: (2006)

The brave new service strategy : aligning customer relationships, market strategies and business structures /
nork: Gutek, Barbara A.
Argitaratua: (2000)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
nork: Price, Bill
Argitaratua: (2008)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
nork: Price, Bill, 1950-
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CRM at the speed of light : social CRM strategies, tools and techniques for engaging your customers /
nork: Greenberg, Paul
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Handbook of CRM : achieving excellence in customer management /
nork: Payne, Adrian
Argitaratua: (2006)