APA (7th ed.) Citation

Payne, S. (2003). Delivering customer service: How to win a competitive edge through managing customer relationships successfully. Grolier International.

Chicago Style (17th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Wanchai: Grolier International, 2003.

MLA (8th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Grolier International, 2003.