Richardson, T. (1997). Total quality management. Delmar Publishing.
Chicagoスタイル(17版)引用形式Richardson, Terry. Total Quality Management. Albany: Delmar Publishing, 1997.
MLA(8版)引用形式Richardson, Terry. Total Quality Management. Delmar Publishing, 1997.
警告: この引用は必ずしも正確ではありません.