Cita APA (7th ed.)

Evans, J. R., & Dean, J. W. (2003). Total quality: Management, organization, and strategy (Third edition.). South-Western.

Cita Chicago (17th ed.)

Evans, James R., i James W. Dean. Total Quality: Management, Organization, and Strategy. Third edition. Mason: South-Western, 2003.

Cita MLA (8th ed.)

Evans, James R., i James W. Dean. Total Quality: Management, Organization, and Strategy. Third edition. South-Western, 2003.